Creating Staff Roles
Step 1: Log in to CXM, click on the business logo located on the bottom left corner of the page. A pop-up window will appear. You'll then select Roles.
Step 2: Click [+ Create], enter the new role name, and select the access from the drop-down filter.
Step 3: You can also decide to grant Full Access (editable), Read-Only or Blocked (limiting certain experiences) access.
Step 4: Click Add once you've made the selection and Save to create the new role.
Step 5: To add more roles, just repeat steps 1 - 4.