SaveHKFnB FAQs


1. Can I buy multiple E-Vouchers from the same merchant in one order? 

No. You can only buy one E-Voucher at a time in a single transaction. To purchase more, visit savehkfnb.ebercity.com


2. Can I buy it as a gift for my friend?

No. E-Vouchers are to be purchased for your own use only.


3. Can I add value to the E-Vouchers?

No. To purchase more E-Vouchers, visit savehkfnb.ebercity.com


4. Is the E-Voucher value transferable?

No. Spread the word and get your friends and family to purchase at savehkfnb.ebercity.com!


5. Can I make a purchase of this E-Voucher directly from the restaurant and pay cash?

No. All E-Vouchers are available to purchase online via savehkfnb.ebercity.com only. 


6. What is the accepted payment method?

VISA/MASTER, Credit/Debit Card only.


7. How do I find my purchased E-Voucher?

Upon a successful purchase, you will receive an SMS & Email notification from the merchant with a direct link to view your E-Voucher.


8. How can I view my E-Voucher If I lost the SMS/Email notification?

You may follow the steps below to retrieve your E-Voucher:


Step 1: Visit savehkfnb.ebercity.com


Step 2: Click “Go” from the list of restaurants under Find My E-voucher


Step 3: Access to ‘purchased E-Voucher

**Note: If sign-in is required, please use the same mobile no. or email as provided, an OTP will be triggered to verify the sign-in**


9. How do I redeem my E-Voucher?

To learn more about E-Voucher redemption, visit here


10. Can I combine and use multiple E-Vouchers from the same merchant?

No. Each E-Voucher is valid for one-time usage in a single transaction only.