Types of Rewards and its Functions

Eber Reward Experience offers a variety of rewards to cater to different business needs. Below are the available rewards you can use to reward your members:

Standard Rewards 

  • Standard rewards refer to rewards that are offered on an ongoing or recurring basis. Members are allowed to redeem Standard Rewards as many times as they wish as long as they have sufficient points for redemption. **More detailed setup requirements can be found here.

Birthday Rewards and Anniversary Rewards

  • These rewards are used only for member's birthday and anniversaries. You are able to set when to trigger this reward [X days before birthday or X days before birthday month]. This reward can be triggered to the member in two ways:
    • Auto Claim: The reward will be automatically pushed to the member WebApp - under My Rewards tab.
    • Show in Reward List: The reward will be displayed under the Discover tab and members can claim the reward by themselves when nearing their birthday.

Welcome Rewards

  • In order to attract new members to sign up to your membership program, you can consider rewarding them with Welcome Rewards. This reward will be automatically triggered whenever there is a new member sign up and will not be visible to existing members.

Referral Rewards

  • This reward is only used if your business decides to run a referral program. You can choose to reward both your referrer and referee or either just your referrer/ referee. 

Hidden Rewards

  • This reward is useful especially for service recovery as it is not visible under the Reward list on the member WebApp. You can trigger this Hidden reward to a specific member and it will appear under the member's My Rewards tab.
  • To trigger this reward, search for the specific member under Consumers > Click on the member  > More > Under Rewards tab, select the hidden reward > Click Submit

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