Change in member mobile device or mobile number

As more smartphones are entering the hands of consumers every day, and the growth in smartphone usage and functionality, consumers tend to change/upgrade their mobile devices within short period of time and probably their mobile number as well.

When that does happens to your members, you can help them to easily stay connected with you as a member.

 

Update on changes

Members may update their new mobile number from accessing their member WebApp;

  • Member who only change number and not their mobile device :
    1. Login to WebApp with previous mobile number and password, update new number on member details from their mobile device. (*may request for 4-digit code for login)
    2. Access WebApp from online/web browser and update new number on member details. (*own password saved)
    3. Business may login to Eber Business admin and update member details on behalf.
  • Member who change both their number and their mobile device:
    1. Business to login to Eber Business admin and update member details on behalf. Send Welcome sms to member's new mobile number.
    2. Member login to WebApp with previous mobile number and password, update new number on member details from their new mobile device.
    3. Member Login to :[business_name].eber.co with previous mobile number and password, update new number on member details from online/web browser.

 

 

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