Settings > Reward

You may setup your rewards in Business admin> Rewards

Settings available for reward item

  • Image - image used when the reward is display in Member Web App and StoreApp (1200 width x 758 height pixel, JPEG / PNG)
  • Statue - set to active to make it visible and redeemable
  • Reward Title - header when showing the reward item
  • Reward Description - viewable in Member Web App and StoreApp when viewing the reward
  • Terms and Conditions - viewable in Member Web App and StoreApp when viewing the reward
  • Points Needed - points to be deducted when the reward is claim/redeemed

Settings below are for advanced options. You may check with our customer success team for more details before setting them.

  • Advance Settings
    • Enable Claim / Redeem Button - when set, member will see on Member Web App a Claim button to claim a reward. After claimed by a member and it will show in his/her My Reward list, he/she can show up at the merchant and tap on the Redeem and Confirm button to confirm the redemption at the merchant's store.
    • Quantity available - limit the number of claim available, if set to 1, only 1 unit is available for redemption.
    • Limited claim/redemption per member - set the number of time the reward can be redeemed by the same member, if set to 1, each member can redeem it for 1 time only.
    • Expires X days after claim - for some rewards, you may want your member to claim it before going to your store for redemption. If you want them to come to the store within X number of days, you can set it here.
    • Start and End Date - you may set the period duration for the reward to be active in your particular campaign.
    • Redemption Start and End Date - you may set the redemption period duration for the rewards to be redeem by members.
    • Redemption Option (for StoreApp)
      • Single Unit Redemption Only - The reward can only redeem for 1 unit
      • All Available Points Must be Used - All points will have to be used during the redemption, reward units will be calculated base on available accumulated points.
      • Allow Multiple Unit Redemption - StoreApp will shows a adjustable unit before confirming the redemption
    • Tier Upgrade^ - when redemption is successful, the member tier will be changed to the selected tier. This is useful for case such as using 500 points to upgrade to VIP tier.

^This reward is for specific member tiers only - you can have specific rewards for different tiers of member visibility.

  • Birthday Settings
    • Set as Birthday Reward - when set, this reward is only available for Birthday reward
    • Trigger On - Set when the reward is trigger
    • Trigger Type - Choice of automated claim or requires member action to claim
  • Discount/Coupon Code Integration - used for automated issuing of discount code, mainly used for eCommerce / Shopping Cart integration
    • Option - select which integration to be applied
    • Do not issue code automatically - show a Retrieve Code button instead of automatic issuing of code. This is useful if you offer both online and offline redemption of the same reward.

 

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