To send Email / SMS, you may go to 1.Business Admin> Messaging

2. Create One Time Campaign / Marketingbot

3. Fill in title for your campaign

4. Select Message type

5. i. Email Message> select your email template or create a new template

ii. SMS Message> enter your customised messages

6. Segment your target Audiences by adding rules

7. Schedule when to send the message

8. [Save & Schedule it] if you are done or [Save Draft] to continue editing next time

After completing the draft, you may do a test. Click on [Save & Test], Enter test recipient's contact and send.