Creating Rewards

  1. Login via
  2. Playbooks > Rewards > Create
  3. Upload image of the reward (1200 pixel x 758 pixel)
  4. Select reward Type (Standard, Birthday, Anniversary, Welcome, Referral, Hidden, POS)

  5. Select “Active” status, Input Reward title, description, terms and conditions

  6. Input X no. of points needed if reward requires points redemption. Otherwise, you may set it as 0.
  7. The checkboxes below refers to how you want your members to claim and redeem the reward. Kindly refer to Claim and Redeem Rewards Option
  8. Click on Show Advanced Settings to set more reward criteria. Under this section, you are able to set the quantity of the reward, number of claim per member, validity of reward after claim. You can decide to set a start and end date of the claim and use reward.
  9. Next, you can decide if you want your rewards to be available for certain member tiers/ segments or stores by checking specific tiers/ segments/ stores. If it is left unchecked, the reward is opened to all member tiers and redeemable at all stores.
  10. Usage option refers to no. of times of a same rewards can be redeemed within the same redemption action

Available options are:


Single Unit Usage Only

    • member can only redeem the same reward one at a time.
      • Eg: Member would like to redeem 2 x reward A, in that case the member will be required to redeem the same reward twice

All available points must be used

    • reward will be claimed using all of the member’s points.
      • Eg: If the reward requires 100 points and member has 300 points, all 300 points will be used up to claim the reward.

Allow Multiple Unit Usage

    • member can claim same reward multiple times depending on X no. of maximum limit set. 

11.  Sometimes, you will want to upgrade your members to another tier when they claim                       rewards. This feature allows you to auto-upgrade member tier based on reward claimed.

12.  If you are planning to customize your reward page in the WebApp, Tags will help tie in                   specific reward you want the member to view when they click on it.

13.  If you have any discount or coupon code for the rewards, you may refer to:

Importing Discount Code

14.  Click Save and the newly created reward will make available on member WebApp rewards           discover listing


💡All the options available in advanced settings are not mandatory criteria to create a rewards. Business could opt for each of the available settings based on the program needs and requirements.